Frequently asked questions

Tickets and gift certificates

 

What payment methods can I use to buy a ticket/subscription for the Digital Concert Hall ?

We accept credit card (Master Card, VISA, American Express and JCB),  PayPal or by direct payment. You can also pay for the monthly subscription by direct debit. For technical reasons, prepayment or payment per invoice is unfortunately not possible.

Will my payment data be transmitted securely?

We encrypt and transfer your personal data such as credit card number, bank code, bank account number by secure server software to our bank. Your data is not stored by us and is not visible. For encryption, the characters you enter are converted into a code that can be transmitted securely on the Internet, so this information cannot be read by unauthorised persons while in transit over the Internet.

How do I cancel my monthly subscription?

You can change or cancel your subscription in My account at “My ticket / subscriptopn” at any time. After cancelling your subscription, you still have unlimited access to the Digital Concert Hall until the end of the final paid month.

Are there any discounts for students?

We offer a discount on all tickets to students up to the age of 35 and to music teachers. Please scan any official confirmation of your status - e.g. a student ID - and send us the file via our contact form.

How do I get my ticket and how long is it valid?

When you buy a ticket, it is stored in your user account. You can see the validity of your ticket under My account. Validity commences when you first watch a chargeable concert. From this point on you can view concerts for 7 days, 30 days or 12 months, depending on the ticket. Your monthly subscription is valid from when the purchase process is completed, and is automatically renewed each month. The subscription can be cancelled at any time. More information can be found under Tickets & vouchers.

Are there gift vouchers for the Digital Concert Hall?

Yes. We offer gift vouchers for all our tickets. Simply download the voucher as a PDF to your computer and present it to whoever you wish. Further information is available under Tickets & vouchers.

 

Registration and user data

 

What can I do if I cannot log in?

Wherever you are asked for your e-mail address and password, you will also see the link Forgot your password? After entering your e-mail address, you will be sent a new, automatically generated password. Please note that your original password will thereafter become invalid. Every time you use the Forgot your password? function, only your most recent password is valid. If you do not receive the email containing your new password, please write to us using the contact form.

How can I change my personal details or delete my user account?

When you log in to the Digital Concert Hall, you will find your personal details in My account. There you can alter such details as your address or password. If you want to delete your Digital Concert Hall account, please write to us using our contact form.

 

Technical questions

 

What formats are used to broadcast the concerts?

Our video signal is produced in High Definition and encoded in H.264 standard.

We transmit the concerts of the Digital Concert Hall with a method that automatically adapts to the available bandwidth of your Internet connection. Alternatively, you can set this manually when you start to watch a concert.

The following quality levels are used:

Very low: 700 kBit/s
Low: 1.100 kBit/s
Medium: 1.500 kBit/s
High: 2.000 kBit/s
Very high: 2.500 kBit/s

The sound is in stereo 48 kHz/24-bit to AAC encoding with a data rate of 256 kbit/s.

Are you planning to broadcast in 5.1 surround sound?

Currently there is no uniform standard for high-quality surround sound available, which could be used on all devices used to access the Digital Concert Hall devices. Once such a standard exists, we will examine ways of how to apply it to the Digital Concert Hall.

What are the minimum system and Internet connection requirements for my computer?

For problem-free reception of the Digital Concert Hall, you need the latest version of your browser. The Digital Concert Hall can be watched on Firefox, Chrome, Safari or Internet Explorer. You also require Adobe Flash Player (from version 11). A free update for Flash Player can be found on the manufacturers website: www.adobe.com/go/getflashplayer.

You need a relatively new computer (no more than 3 years old) and a broadband connection. We recommend the following system requirements:

  • Operating system: XP/Vista/Windows 7 / Mac OS X 10.6 Snow Leopard
  • Processor: Dual Core (2 GHz+)
  • Memory: 2 GB RAM
  • Broadband Internet connection (e.g. DSL) from 2000 kbit / s (recommended: >6000 kbit / s)

Test here, to find out if your Internet connection is fast enough.

Why does the video jump on my computer?

There are two main causes of poor playback of the video stream: either the Internet connection is too slow or your computer does not have enough memory.

Internet connection
If the image on your screen occasionally jumps or even disappears completely and the browser window starts to reload (shown by the revolving logo), then your Internet connection is too slow. Try changing to a slower stream if you are not already using the slowest. Close all applications which may be downloading data (e.g., software updates). Make sure no one in your home is downloading large amounts of data on another computer at the same time. If you have a WLAN (WiFi) connection, ensure that the wireless connection is “Very good”. Even better, connect your computer to the router with a cable to eliminate the wireless connection as a possible source of the problem.

Computer speed
If the video stops and shows only an image which appears to jump several times per second, then your computer does not have enough main memory. If you try to execute a command or start a new application, the computer can even freeze. If this happens, close all other applications and change to a slower stream if you are not already using the slowest. If you are using a laptop, use a cable to connect it to the mains rather than the battery.

Can I link multiple devices to the Digital Concert Hall with my access?

You can watch the Digital Concert Hall on multiple devices. However, it is not possible to watch a concert simultaneously on multiple devices. You can manage your connected TV sets and Blu-ray players in your account under "MY DEVICE".

 

Watching the Digital Concert Hall on TV

 

Can I also watch the Digital Concert Hall on my television?

If you would like to watch the Digital Concert Hall on TV, we recommend Sony’s TVs and Blu-ray players. All devices with access to Sony Entertainment Network support playback of archive concerts. Most models from 2011 also support the playback of live concerts. For more information on receiving the Digital Concert Hall on Sony devices, click here.

It is also possible to watch the Digital Concert Hall on Samsung Smart TVs and devices from LG Electronics. To watch our concerts on other TVs, you can connect your computer or laptop to a TV with a HDMI, DVI or VGA cable. Unfortunately we are unable to answer more detailed questions regarding this matter. Please refer to the manufacturer or your specialist dealer.

In Apple’s App Store, we also offer a free Digital Concert Hall App for iPhone, iPad and iPod. These devices can be connected to the set-top box Apple TV, allowing you to play the videos from the Digital Concert Hall on modern TVs with HDMI port.

How do I connect my Internet-enabled Sony device to the Digital Concert Hall?

You can watch the Digital Concert Hall on Sony devices that are connected to the Internet and have access to Sony Entertainment Network. To do this, you must register your product at Sony by setting up a user account here. Then link this account to either your existing Digital Concert Hall user account or create a new account if you do not have one already. Then open the Digital Concert Hall on your Sony device and choose from any chargeable concert. You will receive instructions for the next steps.

How do I connect my Samsung Smart TV to the Digital Concert Hall?

In order to watch the Digital Concert Hall on a Samsung Smart TV, first download the Berliner Philharmoniker TV app from Samsung’s App Store. Once you launch the app and select a chargeable concert, you will receive further instructions on how to connect your device with the Digital Concert Hall.

How do I connect my LG device to the Digital Concert Hall?

In order to watch the Digital Concert Hall on LG Smart TVs, first download the Berliner Philharmoniker TV app from LG Smart World. Once you launch the app and select a chargeable concert, you will receive further instructions on how to connect your device with the Digital Concert Hall.

Can I also watch the Digital Concert Hall on my iPad, iPhone or iPod?

You can download the Digital Concert Hall as a free app from Apple’s App Store. With this app, all of the content of the Digital Concert Hall can be accessed on the iPhone (from version 4), iPad and iPod touch (from 3rd generation) and be played on your television with Apple TV. You can also access the biographies from the Berliner Philharmoniker website. You can access premium content using standard Digital Concert Hall tickets. To download the app, please search in the App Store for the Digital Concert Hall, or click on this link.

 

Availability of concerts

 

Why can’t I find the most recent live concert in the concert archive?

Following a live broadcast, it takes about 3 to 5 days to process the video and audio material before the recording can appear in the concert archive.

Are the recordings also available on CD or DVD?

Some of our concerts are available on DVD / Blu-ray here. All other recordings are produced exclusively for the Digital Concert Hall and can only be viewed there. Further distribution is unfortunately not possible due to copyright reasons.

Can I record or download concerts?

For copyright reasons, it is neither technically possible nor permissible to record the Digital Concert Hall concerts.

Are there concerts I can watch for free to try out the Digital Concert Hall?

To give you an indication of the functionality and quality of the Digital Concert Hall, we offer a short recording free of charge, which you watch here. In the Digital Concert Hall you will also find numerous trailers, interviews with the artists and other bonus material.