The right of revocation terminates as soon as BERLIN PHIL MEDIA has completely delivered the streaming services.
7.1. The streaming services are offered for access at www.digitalconcerthall.com
7.2. For trouble-free reception, the CUSTOMER needs an internet connection with a minimum bandwidth of 2000 Kbit/s. However, a bandwidth of 6000 Kbit/s or more is recommended.
7.3. Streaming services can also be accessed by means of certain television sets, Blu-ray players, mobile devices and audio systems equipped with an integrated internet connection. This offer is non-binding, may vary and may be revoked at any time by BERLIN PHIL MEDIA.
7.4. The devices and system requirements needed for the use of the streaming services are listed at www.digitalconcerthall.com.
7.5. The CUSTOMER can access the streaming services of BERLIN PHIL MEDIA on multiple devices. Simultaneous streaming, however, is not possible. The CUSTOMER can manage the connected TV sets and Blu-ray players in the user account at www.digitalconcerthall.com.
8.1. The price of tickets/vouchers and subscriptions and their term are apparent from the presentation of the products. All prices are gross prices including the respective statutory VAT valid at the time of order.
8.2. Before the CUSTOMER places the order, the total price of the order including VAT is displayed on a separate web page summarising his order.
9.1. The purchase price is to be paid in advance and is due immediately upon conclusion of the order.
9.2. The CUSTOMER can pay per credit card and PayPal. In Germany, the CUSTOMER can also pay by “immediate transfer” and bank transfer. In case of online transfer, the ticket/voucher will not be saved in the CUSTOMER account or the subscription will not be activated before receipt of payment.
9.3. SEPA direct debit mandates are executed by means of the COR1 procedure, i.e. direct debits will be executed at a delivery deadline of one banking day, if the CUSTOMER’s bank supports that option. In that case, the pre-notification deadline is reduced to one day. If the CUSTOMER’s bank does not support that option, initial direct debits are executed at a delivery deadline of 5 banking days and follow-up direct debits at a delivery deadline of 2 banking days. The pre-notification deadline is reduced to 5 banking days for initial direct debits and – if necessary – to 2 banking days for follow-up direct debits. The CUSTOMER provides for sufficient funds in his account.
9.4. If the CUSTOMER delays payment, BERLIN PHIL MEDIA may charge interest in the amount of 5 percentage points above the base interest rate. BERLIN PHIL MEDIA reserves the right to claim further damages.
9.5. The CUSTOMER may set off his claims against the payment claim of BERLIN PHIL MEDIA if his claims are undisputed by BERLIN PHIL MEDIA or have been determined without further legal recourse.
9.6. The CUSTOMER may only refuse the performance owed by him (right of retention) if he has a claim that is due against BERLIN PHIL MEDIA under the same legal relationship as the one on which his obligation is based.
9.7. Should the CUSTOMER not fulfil the payment duty or should amounts that already have been paid be returned or re-debited, BERLIN PHIL MEDIA is entitled, reserving the right to assert further claims, to block the CUSTOMER's access to his account. Should the account be blocked due to outstanding debts, access shall again be granted if the debts are settled. The right to terminate the AGREEMENT OF USAGE pursuant to Section 13 shall remain unaffected.
10.1. The access data (email address and password) may only be used by the CUSTOMER. The CUSTOMER may not pass the access data on to a third party. The CUSTOMER shall keep his access data secret and change or have BERLIN PHIL MEDIA change the data, if he becomes aware that his access data has been misused. This also applies in cases that misuse is suspected.
10.2. The CUSTOMER is liable for all damages caused by a third party using his account, if and to the extent that he is to be held responsible for it. The CUSTOMER is responsible for proving that he is not culpable.
10.3. If the CUSTOMER substantially breaches the duties of care defined in Section 10.1, BERLIN PHIL MEDIA may (temporarily) block the CUSTOMER's access. The CUSTOMER will be informed thereof by email.
11.1. BERLIN PHIL MEDIA does not warrant or guarantee the proper functioning of the internet connection or the performance of the end device used.
11.2. BERLIN PHIL MEDIA shall eliminate any technical malfunctions without delay if feasible. If a service malfunction results in the CUSTOMER not being able to use the video stream according to the terms of the AGREEMENT OF USAGE or if the possible use is considerably affected, BERLIN PHIL MEDIA offers the following compensation:
11.2.1. If live streaming is not possible for technical reasons, BERLIN PHIL MEDIA shall provide the CUSTOMER with the respective recording as a video on demand later on. If this is also not possible, the expiry of the CUSTOMER's ticket will be extended by 7 days.
11.2.2. In case of a malfunction when streaming video on demand, BERLIN PHIL MEDIA shall enable the CUSTOMER to access the stream later on.
11.2.3. The right to revoke the PURCHASE AGREEMENT or to reduce the purchase price if the replacement services failed remains unaffected.
12.1. BERLIN PHIL MEDIA shall be liable without limitation for damages due to intent or gross negligence on the part of BERLIN PHIL MEDIA, its legal representatives or persons whom BERLIN PHIL MEDIA uses to perform its obligation. To the extent the breach of the AGREEMENT OF USAGE is unintentional, BERLIN PHIL MEDIA’s liability shall be limited to typically foreseeable damages at the conclusion of the AGREEMENT OF USAGE for ordinary negligent breach of such duties arising from the contractual relationship that make the proper performance of the AGREEMENT OF USAGE possible in the first place, the observance of which the contractual partner may regularly rely on and the violation of which puts the intended purpose of the AGREEMENT OF USAGE at risk (material contractual duties). Any liability not expressly provided for above – including the liability for persons employed in performing an obligation and vicarious agents – shall be disclaimed.
12.2. The limitation and exclusion of liability agreed upon in Section 12.1 shall not apply in cases of injury of life, body and health, in case of non-conformity of goods if BERLIN PHIL MEDIA has given a guarantee for the quality of the product, or in cases where BERLIN PHIL MEDIA fraudulently concealed the material defect of the product. The liability under the Product Liability Act shall remain unaffected.
13.1. The CUSTOMER may terminate the AGREEMENT OF USAGE anytime to the end of the month. His right to terminate for cause (außerordentliche Kündigung) remains unaffected.
13.2. BERLIN PHIL MEDIA may terminate the AGREEMENT OF USAGE anytime by giving 2 weeks notice to the end of the month, but at the earliest to the end of the validity period of any ticket or subscription acquired by the CUSTOMER pursuant to Section 4.2. The right of BERLIN PHIL MEDIA to terminate for cause remains unaffected. In particular, BERLIN PHIL MEDIA shall be entitled to terminate for cause if the CUSTOMER violates these TOU. In case of a termination for cause, all tickets and vouchers that were valid at the time of the termination notice become invalid. Furthermore, all subscriptions expire by the end of the month. Fees that already have been paid will not be refunded.
13.3. After cancellation of the AGREEMENT OF USAGE, the CUSTOMER will no longer be able to access the Digital Concert Hall. His account will be deleted.
13.4. Any termination notice must be made in text form (in writing, no signature required, e.g. email, fax).
14.1. In the course of the initiative known as DIGITAL CONCERT HALL FOR INSTITUTIONS, the Berliner Philharmoniker provide educational institutions (hereinafter “INSTITUTIONS”) such as universities or libraries with institutional access to the Digital Concert Hall at www.digitalconcerthall.com. The INSTITUTION itself purchases access to the Digital Concert Hall (hereinafter “INSTITUTIONAL ACCESS”). After registration, members of the INSTITUTION (hereinafter “INSTITUTIONAL USERS”) receive personalised access to the Digital Concert Hall and have free access to all content and functions. INSTITUTIONAL USERS are CUSTOMERS within the meaning of these TOU. Unless explicitly stated otherwise hereunder, all Sections of these TOU shall be applicable to INSTITUTIONAL USERS as well.
14.2. INSTITUTIONAL USERS may use the INSTITUTIONAL ACCESS only upon prior registration as an INSTITUTIONAL USER of the Digital Concert Hall. Sections 3.1 to 3.4 of these TOU apply with the following specifications: Registration is possible via the INSTITUTION’s network only. If the INSTITUTIONAL USER already has a user account, it can be changed to an INSTITUTIONAL USER account via the INSTITUTION’s network. Registration as an INSTITUTIONAL USER is only possible during the term of the INSTITUTIONAL ACCESS pursuant to Section 14.3.1.
14.3. By way of derogation from Section 4.2 of these TOU, INSTITUTIONAL USERS have free access to all content and functions of the Digital Concert Hall during the term of the INSTITUTIONAL ACCESS pursuant to Section 14.3.1. The Digital Concert Hall may also be accessed from outside the INSTITUTION’s network as follows:
14.3.1. The possibility to use the streaming services for free begins with completion of registration as an INSTITUTIONAL USER and ends with the end of the term of the INSTITUTIONAL ACCESS as agreed upon between BERLIN PHIL MEDIA and the INSTITUTION. The INSTITUTIONAL USER shall verify his account at least every 4 weeks by logging in via the INSTITUTION’s network. If he fails to do so, his account shall be changed into a normal user account and his possibility to use the streaming services for free ends until he logs in via the INSTITUTION’s network again. With the end of the term of the INSTITUTIONAL ACCESS as agreed upon between BERLIN PHIL MEDIA and the INSTITUTION, the INSTITUTIONAL USER account shall be changed into a normal user account. The right to termination pursuant to Section 13 remains unaffected.
14.3.2. INSTITUTIONAL USERS may not purchase tickets or subscriptions. If the INSTITUTIONAL USER already has a valid ticket or subscription, he can continue using it or register as an INSTITUTIONAL USER. If he chooses the latter, BERLIN PHIL MEDIA shall refund the INSTITUTIONAL USER the value of his ticket in form of a voucher pursuant to Section 4.2.1 which expires after 3 years. The INSTITUTIONAL USER shall be entitled to terminate an existing subscription to the end of the period of use already paid for pursuant to Section 4.2.2. BERLIN PHIL MEDIA shall provide the INSTITUTIONAL USER with a link via email which he can use to effect termination.
14.3.3. INSTITUTIONAL USERS may purchase vouchers at the regular price. However, they may not redeem vouchers while they can use the streaming services for free pursuant to Section 14.3.1.
14.4. Section 4.3 shall also apply to INSTITUTIONAL USERS. In addition, INSTITUTIONAL USERS may screen the streaming services within the INSTITUTION for educational purposes and for the purpose of lectures. For the avoidance of doubt, any further use of the streaming services, in particular, but not limited to the public performance of the streaming services (e.g. public screening on the premises of the INSTITUTION) is prohibited.
14.5. If the INSTITUTIONAL USER substantially breaches the duties of care defined in Sections 4.3 and 14.4, BERLIN PHIL MEDIA may (temporarily) block his access and terminate the AGREEMENT OF USAGE for cause. The INSTITUTION will be informed thereof by email.
14.6. Section 13.2 shall apply with the following modifications: For INSTITUTIONAL USERS, BERLIN PHIL MEDIA may terminate the AGREEMENT OF USAGE at the earliest to the end of the term of the INSTITUTIONAL ACCESS pursuant to Section 14.3.1. Apart from that, Sections 13.1 to 13.4 remain unaffected.
All text, images, graphics, and/or videos included in or made available through www.digitalconcerthall.com and their arrangement and graphic presentation on the website are subject to German copyright law and further protection acts. The CUSTOMER may not use, distribute or modify any material made available on this website (e.g. text or graphics) without BERLIN PHIL MEDIA’s explicit prior consent in written form (in writing, signature required).
BERLIN PHIL MEDIA has the right to amend these TOU at any time, unless material stipulations of the contractual relationship (such as the nature, scope, term and cancellation) are concerned. Such amendments are necessary, inter alia, in case of regulatory gaps (e.g. by changes in the law; court decisions deeming these TOU void). The CUSTOMER will be notified of such amendments in text form (in writing, no signature required, e.g. email, fax) at the latest 6 weeks before they take effect. The amendments are deemed to be approved by the CUSTOMER if he does not object within 6 weeks after notification. If he objects, the amendments do not become part of the agreement between the parties, and the AGREEMENT OF USAGE remains unchanged. BERLIN PHIL MEDIA will expressly point to the possibility of objecting and compliance within the 6 weeks term. The right of cancellation remains unaffected.
These TOU, the AGREEMENT OF USAGE and all PURCHASE AGREEMENTS (for tickets, subscriptions, or vouchers) between BERLIN PHIL MEDIA and the CUSTOMER shall be governed by the laws of the Federal Republic of Germany. The Convention on Contracts for the International Sale of Goods does not apply.
19.1. Any changes and supplements to the TOU shall require text form (in writing, no signature required, e.g. email, fax) to be effective.
19.2. Should any provision of these TOU be invalid, this shall not affect the validity of all other provisions of the TOU. ax 19.3. Where legally permissible the place of performance and exclusive place of jurisdiction for all disputes between the parties shall be Berlin.
Our contact information is:
Berlin Phil Media GmbH,
represented by its managing directors Olaf Maninger and Maximilian Dr. Merkle Leipziger Platz 1
Companies' Register Number HRB 113690
CR-Court: Berlin Charlottenburg
Tel.: +49 (0)30 206 246 936