Information on accessibility

1. Offer of the Digital Concert Hall

The Digital Concert Hall is a streaming service provided by Berlin Phil Media GmbH (see also below section 4, "Berlin Phil Media" or "We") via the website www.digitalconcerthall.com ("Website") and the "Berliner Philharmoniker – Digital Concert Hall" apps for mobile devices, smart TVs, Blu-ray players, streaming boxes, and smart displays ("Apps"). Users of the Digital Concert Hall (for readability reasons hereinafter uniformly "Users" or "You") can access live concerts and concert recordings with the Berliner Philharmoniker, documentaries, musician portraits, interview recordings, and other audiovisual content on an internet-connected device.

2. Use of the Digital Concert Hall

You can access the content of the Digital Concert Hall through a modern web browser or via applications on all compatible smart TVs, smartphones, tablets, Blu-ray players, streaming devices, and smart displays. Depending on the bandwidth of the internet connection and the device used, the audiovisual content is available in different image and audio qualities.

You can only stream the majority of content in the Digital Concert Hall after registration on the Website or through the Apps, using Your email address and a self-selected password. Upon completion of registration, we will create a customer account for You. You will then have the opportunity to test the Digital Concert Hall for a certain period, during which You may stream all available content at no cost.

After this test phase, access to most content is subject to a fee. You have the option to purchase either a time-limited access or a permanent subscription via the Website or Apps. You may cancel the subscription at any time via the Website.

You can pay the usage fee either as a one-time payment (limited-time access) or monthly (subscription). You will receive information about the available payment methods at the latest before the start of the ordering process. For certain payment methods, You may be redirected to the payment service provider's website, where authentication and payment instructions are required. Users with a voucher can redeem it by entering the voucher code on the Website at https://www.digitalconcerthall.com/en/code.

As part of our offer Digital Concert Hall for Institutions, educational institutions such as libraries and universities can acquire multiple accesses for their users. If You are a member or user of such an institution and want to use the Digital Concert Hall, You must either log in via the institution's network with Your user data stored there or register via our Website or our Apps. The number of users who can simultaneously access the service depends on the agreement established between Berlin Phil Media and the institution.

For further details on the Digital Concert Hall's functionality, please visit the Help Centre of the Digital Concert Hall.

3. Accessibility of the Digital Concert Hall

The Digital Concert Hall aims to be available to as wide an audience as possible. To ensure that people with disabilities can also use our services, we are making access barrier-free. This involves implementing the requirements of the German Accessibility Strengthening Act (Barrierefreiheitsstärkungsgesetz, BFSG) and the associated legal ordinance (Verordnung zum Barrierefreiheitsstärkungsgesetz, BFSGV).

The Digital Concert Hall is accessible when the access and paid use of streaming services are perceivable, operable, understandable, and robust for individuals with disabilities.

To ensure this, we have designed our services in accordance with the European standard for digital accessibility EN 301 549 and the Web Content Accessibility Guidelines (WCAG 2.2 AA). Furthermore, we work with device manufacturers and app platform providers to leverage the accessibility features on the respective platforms for the Digital Concert Hall and provide them to our customers.

3.1 Measures

Registration for the Digital Concert Hall, as well as payment processes and accessing content are available via our Website (through all current browsers) and in the Digital Concert Hall Apps, including via keyboard control and screen reader. Further information is available at:

How can I navigate the Digital Concert Hall using the keyboard?

Furthermore, we have taken the following measures in particular:

3.1.1. Website

We have designed our Website to be perceivable, operable, understandable, and robust for all Users, particularly in terms of identification, authentication, security, and payment functions. We have also made access to the content of the Digital Concert Hall barrier-free and are continuously and gradually working on expanding the support for functions that enable barrier-free use of the Digital Concert Hall and our content.

The Digital Concert Hall Website is designed to be accessible and machine-readable according to WCAG 2.2 Level AA in all languages supported by the Digital Concert Hall.

For visual modes of operation, we offer the following support:

Scalability: Controls can be enlarged up to 200% without loss of information, e.g., using the browser's zoom function.
Avoidance of flickering elements: Refrain from using elements with flashing effects or rapid movements to protect Users with photosensitive epilepsy.
Controls contain textual explanations: Navigation and interaction are not solely based on visual cues, like arrow symbols or colour markings, but are also explained in text.
Understandable and consistent symbolism: Symbols, pictograms, and icons are explained with supplementary labelling.

For auditory support, we offer the following assistance:

Clear audio control: The volume can be adjusted using easily controllable controls. The player interface is operable with screen readers and keyboard.
Visual signals as a complement to acoustic cues: There are acoustic notifications (e.g., at the start or end of a stream) that are supplemented by visual cues such as text overlays, ensuring Users with hearing impairments do not miss any information.

3.1.2 Apps

The Apps of the Digital Concert Hall also provide barrier-free access to our services, depending on the devices and operating systems used.

Smartphones and tablets with iOS

The Digital Concert Hall App for iOS supports

VoiceOver: Navigate and explore the App using gestures, Braille, and speech output.
VoiceControl: Navigate and interact with the App using Your voice.

For more information, please visit https://www.apple.com/accessibility/

Smartphones and tablets with Android

The Digital Concert Hall App for Android supports the TalkBack feature: Operate Your device using gestures and the read-aloud function. For more information, please visit https://support.google.com/accessibility/android/answer/6283677?hl=en-GB&sjid=9465839054413440937-EU.

Smart TVs, Blu-ray players, streaming boxes, and smart displays

The Digital Concert Hall App for tvOS supports VoiceOver: Navigate and explore the App using gestures, Braille, and speech output. For more information, please visit https://www.apple.com/accessibility/

3.2 Information about the functionality

We provide information about how our streaming services work through the Help Centre of the Digital Concert Hall at https://help.digitalconcerthall.com, ensuring accessibility and clarity for people with disabilities. This information is designed to meet WCAG 2.2 Level AA standards and is machine-readable in all languages supported by the Digital Concert Hall.

Simple language and clear structure: The information is written in simple language and divided into clear sections to facilitate orientation.
Accessible navigation: The Help Centre is designed for easy operation with a keyboard or screen reader, allowing people with motor impairments or visual disabilities to navigate without difficulty.
Scalability: Controls can be enlarged up to 200% without loss of information, e.g. using the browser's zoom function.

3.3 Customer service

We provide detailed information in the Help Centre of the Digital Concert Hall at https://help.digitalconcerthall.com in an accessible format, for example on the topics:

You can reach our customer service via email at help@digitalconcerthall.com, through our contact form, and by phone during business hours at +49 (0)30 206 246 936.

Our team will be happy to provide You with further information about the accessibility of the Digital Concert Hall and to explain which assistive software and hardware solutions are available for people with disabilities to use with the Digital Concert Hall.

3.4 Regular review and assessment

We are continuously developing the Digital Concert Hall and regularly checking the functionalities of our service for current web browsers and the assistive technologies listed below:

Firefox Browser with NVDA Screenreader (Windows)
Safari with Voiceover function (MacOS)
Safari with VoiceOver function (iOS)
Chrome browser with Talkback function (Android)

Through regular review and adjustment of our measures, we continuously improve accessibility and safety for people with disabilities, while considering changes in legal requirements for accessibility and technical standards.

4. Provider of the Digital Concert Hall

The provider of the Digital Concert Hall is Berlin Phil Media GmbH, Leipziger Platz 1, 10117 Berlin, Tel.: +49 (0)30 206 246 936.

For more details about our service, including pricing, payment terms, and Your rights concerning withdrawal and termination, please visit our Website and review our Terms of use. Information regarding the processing of Your personal data is available in our Privacy policy.

5. Information about the competent market surveillance authority

The authority responsible for monitoring compliance with the requirements of the BFSG is the Market Surveillance Office of the States for the Accessibility of Products and Services („Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen“, MLBF) in Magdeburg.

Until its formal establishment, the MLBF can be contacted as follows:\

Ministerium für Arbeit, Soziales, Gesundheit und Gleichstellung des Landes Sachsen-Anhalt Abteilung 3 "Soziales und Arbeitsschutz" Robert Richard Turmschanzenstraße 25 39114 Magdeburg Tel.: (0391) 567 4530

Email: MLBF@ms.sachsen-anhalt.de.

Status: July 4 2025