Accessibility Statement for the Digital Concert Hall

1. Digital Concert Hall offering

The Digital Concert Hall is a streaming service offered by Berlin Phil Media GmbH (see section 4, “Berlin Phil Media” or “we”) via the website www.digitalconcerthall.com (“website”) and the “Berliner Philharmoniker – Digital Concert Hall” apps for mobile devices and smart TVs (“apps”). Users of the Digital Concert Hall (for reasons of readability, hereinafter referred to uniformly as “users” or “you”) can access live concerts and concert recordings with the Berliner Philharmoniker, documentaries, musician portraits, interview recordings and other audiovisual content on a device connected to the Internet.

2. Use of the Digital Concert Hall

You can access the content of the Digital Concert Hall via a current web browser or the apps on all supported smart TVs, smartphones, tablets, Blu-ray players, streaming boxes and smart displays. Depending on the available bandwidth of your Internet connection and the device you are using, the audiovisual content is available in various image and audio qualities.

You can only stream most of the content in the Digital Concert Hall after you have registered on the website or in the apps. Once you have completed the registration process, we will create a customer account for you. You will then have the opportunity to test the Digital Concert Hall for a certain period of time and can stream all content available in the Digital Concert Hall free of charge.

After this trial period, access to most content is subject to a fee. You can purchase time-limited access or an unlimited subscription via the website or apps. You can cancel your subscription at any time in your user account.

You pay the fee for use either as a one-time payment (limited-time access) or monthly (subscription). You will receive information about the available payment methods at the latest before the start of the ordering process. When selecting certain payment methods, we may redirect you to the payment service provider's website, where you will need to authenticate yourself and initiate the payment.

Users who have a voucher can redeem it by entering the voucher code on the website at https://digitalconcerthall.com/code.

As part of our Digital Concert Hall for Institutions offering, educational institutions such as libraries and universities have the option of purchasing multiple accesses for their users. If you are a member or user of such an institution and would like to use the Digital Concert Hall, you must either log in via the institution's network with your user data stored there or register via our website or our apps.

The number of users who can use institutional access at the same time depends on the agreement that Berlin Phil Media has concluded with the institution.

Further information on the functionality of the Digital Concert Hall can be found in the Digital Concert Hall Help Centre.

3. Accessibility of the Digital Concert Hall

The Digital Concert Hall should be available to as wide an audience as possible. To enable people with disabilities to use our services, we are designing them to be accessible. In doing so, we are implementing the requirements of the Barrierefreiheitsstärkungsgesetzes (BFSG) and the associated legal ordinance (BFSGV).

The Digital Concert Hall is accessible when access to and paid use of the streaming services is perceivable, operable, understandable and robust for people with disabilities.

To ensure this, we have based the design of our services on the European Standard for Digital Accessibility EN 301 549 and the Web Content Accessibility Guidelines (WCAG 2.2 AA). We also work with device manufacturers and providers of operating systems for mobile devices or smart TVs to ensure that the accessibility features on the relevant platforms can also be used for the Digital Concert Hall and offered to our customers.

In particular, we have taken the following measures:

Website

We have designed our website and apps to be perceivable, operable, understandable and robust for all users. This applies in particular to our identification, authentication, security and payment functions.

The Digital Concert Hall website is accessible in accordance with WCAG 2.2 Level A/AA and is machine-readable in all languages supported by the Digital Concert Hall. We regularly check the functionality of this service for current web browsers and also for the following accessibility aids

Detailed information is available in accessible form in the Digital Concert Hall Help Centre at https://help.digitalconcerthall.com:

We have made access to the content of the Digital Concert Hall barrier-free. Registration for the Digital Concert Hall, as well as the payment processes and retrieval of content via our website, are available via all current browsers, including keyboard control and screen readers. Further information is available at

Depending on the devices and operating systems used, the Digital Concert Hall apps also offer barrier-free access to our services.

Mobile devices

Smartphones and tablets with iOS

The Digital Concert Hall app for iOS supports

For more information, visit https://www.apple.com/accessibility/ .

Smartphones and tablets with Android

The Digital Concert Hall app for Android supports the TalkBack feature.

Streaming boxes

tvOS

The Digital Concert Hall app for tvOS supports VoiceOver: navigate and explore the app using gestures, Braille and voice output. For more information, visit https://www.apple.com/accessibility/ .

We are working continuously and gradually to expand support for accessibility features in the Digital Concert Hall and our content.

We already provide subtitles for our documentaries and interview content, but this does not apply to musical content. The corresponding subtitles are not yet available in machine-readable form, but we would like to change this step by step so that subtitle data in machine-readable form can be offered via the Digital Concert Hall website and apps. We will adapt the first content accordingly in 2026.

We provide information about how our streaming services work via the Digital Concert Hall Help Centre at https://help.digitalconcerthall.com in a way that is easily accessible and understandable for people with disabilities.

The information stored there is accessible in accordance with WCAG 2.2 Level A/AA.

4. Provider of the Digital Concert Hall

The provider of the Digital Concert Hall is

Berlin Phil Media GmbH<br> Leipziger Platz 1<br> 10117 Berlin<br> Germany

Phone: +49 (0)30 206 246 936.

Further information on our offer, in particular on our prices, terms of payment and your cancellation and termination rights can be found on our website and in our General Terms and Conditions. We provide information about the processing of your personal data in our privacy policy.

5. Indication of the competent market surveillance authority

The authority responsible for monitoring compliance with the requirements of the Accessibility Reinforcement Act is the ‘Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen’ (MLBF) in Magdeburg.

Status: 8 June 2025